Request a Callback Have a Question? : 918699311318
Request a Callback Have a Question? : 918699311318
At Nidhi Shopping Mart, we aim to provide our customers with a smooth and reliable shopping experience. This policy explains the general terms regarding order cancellation, returns and refunds.
Customers may request cancellation of an order before it has been processed or dispatched.
Once an order has been processed, packed or dispatched, cancellation may not be possible.
To request cancellation, please contact our customer support team as soon as possible and provide your order details.
We reserve the right to cancel an order in circumstances such as:
Product availability issues
Incorrect or incomplete customer information
Pricing or product information errors
Delivery limitations
Suspected fraudulent or unauthorized transactions
Circumstances beyond our reasonable control
If an order is cancelled after payment has been successfully received, the applicable refund will be processed according to the payment method and circumstances of cancellation.
If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.
Customers may be requested to provide photographs or other information to help us verify the issue.
After verification, we may provide an appropriate resolution, which may include replacement, return or refund, subject to product availability and applicable conditions.
Where a refund is approved, the refund will generally be processed through the original payment method or another appropriate method.
The time taken for the refund to appear in your account may depend on the payment gateway, bank or financial institution.
Certain products may not be eligible for return due to their nature, hygiene requirements, perishability or applicable regulations.
Product-specific return conditions, where applicable, will take precedence.
Customers are advised to check the product and quantity received at the time of delivery and contact us promptly if there is any issue.
This policy may be updated from time to time to reflect changes in our services or applicable requirements.
For cancellation, return or refund-related assistance, please contact Nidhi Shopping Mart using the contact details available on our website.
